At 9yyyy, we take the privacy of our users seriously. This Privacy Policy explains in plain, honest terms what personal data we collect, why we collect it, how it is used, who it may be shared with, and what rights you have regarding your own information. Please read this document carefully before registering an account or using the Platform.
This Privacy Policy ("Policy") is issued by 9yyyy ("we", "us", "our" or "the Platform") and applies to all personal data collected from users ("you", "your" or "the User") who access or use the 9yyyy platform available at https://9yyyy.cam.
9yyyy is an English-language online gambling information and gaming platform designed for Pakistani users. In the course of providing our services — including sports betting, cricket wagering, live casino games, slots and related features — we necessarily collect and process certain personal data. This Policy sets out the full scope of that data processing activity in a clear and transparent manner.
By creating a 9yyyy account, accessing the Platform, or submitting personal information to us in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with this Policy, please do not use the Platform.
The following definitions apply throughout this Policy:
Any information relating to an identified or identifiable natural person. This includes your name, email address, date of birth, national identity number (CNIC), IP address, device identifiers, payment references and any other information that, alone or in combination with other data, could be used to identify you.
Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, alteration or deletion of that data.
The entity that determines the purposes and means of processing personal data. For data collected through the 9yyyy Platform, 9yyyy acts as the Data Controller.
A third party that processes personal data on behalf of a data controller, under instructions from that controller. 9yyyy may engage data processors to support platform operations (for example, payment processors, identity verification providers, cloud hosting services).
Small text files placed on your device when you visit the Platform. Cookies and similar technologies (including pixel tags and local storage) allow us to recognise returning users, maintain session states and gather usage analytics.
9yyyy collects personal data across several categories depending on your level of interaction with the Platform. The categories of data we collect are set out below.
3.1 Registration & Identity Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Gambling Activity Data
3.5 Technical & Device Data
3.6 Communications Data
9yyyy collects personal data through the following methods:
9yyyy processes your personal data for the following specific purposes:
Creating and maintaining your account, processing deposits and withdrawals, delivering sports betting and casino services, applying promotional offers and managing account-level settings including responsible gambling controls.
Verifying that you meet the minimum age requirement (18+ or the higher minimum required by the operator's license jurisdiction), confirming your identity to prevent fraud, and meeting anti-money-laundering (AML) obligations applicable under the Platform's operating license.
Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, match-fixing involvement, money laundering and other prohibited conduct as defined in our Terms & Conditions.
Monitoring gambling patterns to identify potentially problematic behaviour, applying player protection measures at the Platform level, and honouring self-exclusion requests and cooling-off periods.
Processing and responding to account queries, complaints, payment disputes and general support requests submitted through Live Chat, email or other available channels.
Sending promotional emails, bonus notifications and platform update communications to users who have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time through your account settings or by contacting support.
Retaining records as required by the terms of 9yyyy's applicable operating license and relevant regulatory obligations, including AML record-keeping and dispute resolution documentation.
Where applicable data protection legislation requires a legal basis for processing personal data, 9yyyy relies on the following bases:
9yyyy does not sell your personal data to third parties. We do not share personal data for third-party commercial marketing purposes without your explicit consent. We may, however, share data in the following circumstances:
9yyyy uses cookies and similar tracking technologies to deliver a functional, personalised and secure Platform experience. The following table summarises the types of cookies we use and their purpose:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Functional | Required for the Platform to operate. Maintains your session state, login status, language preferences and security tokens. Cannot be disabled without breaking core functionality. | Session or up to 12 months |
| Analytics | Helps us understand how users navigate the Platform — which pages are visited most, where users drop off and how long sessions last. Data is used in aggregate to improve the Platform. | Up to 24 months |
| Preference | Stores your Platform preferences such as display settings, default sports selections and notification preferences so they persist across sessions. | Up to 12 months |
| Security / Fraud | Supports bot detection, session integrity checks and anti-fraud mechanisms. Helps identify suspicious login patterns or device changes that may indicate unauthorised access. | Session or up to 6 months |
You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some Platform features from functioning correctly. Detailed cookie management instructions are available through your browser's help documentation.
9yyyy retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory or licensing obligations.
Account Data: Personal data associated with your registered account is retained for the duration of your account and for a minimum period after account closure as required by our license conditions and AML obligations. Regulatory requirements in many licensing jurisdictions mandate a minimum retention period of five (5) years for transaction records and KYC documentation following account closure.
Transaction Records: Financial transaction records (deposits, withdrawals, bet history) are retained for compliance purposes in accordance with the applicable retention period under our operating license (typically five years or as otherwise specified).
Support Communications: Support ticket records and live chat transcripts are retained for quality assurance, dispute resolution and regulatory purposes for a period appropriate to the nature of the communication.
Marketing Data: Marketing consent records and associated communication preferences are retained for as long as you remain opted in and for a reasonable period thereafter to demonstrate compliance with consent requirements.
Upon the expiry of applicable retention periods, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
9yyyy employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our security measures include:
While we apply these measures diligently, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].
Subject to applicable data protection law and certain conditions, you have the following rights in respect of your personal data held by 9yyyy:
To exercise any of these rights, please submit a written request to our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, subject to verification of your identity and any applicable legal limitations. We will not charge a fee for standard data subject requests.
Withdrawal of Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
9yyyy is strictly an adults-only platform. Registration, access and use of any service on the Platform is prohibited for persons under 18 years of age, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from minors.
As part of our KYC process, all registered users are required to verify their age before any withdrawal can be processed. If 9yyyy discovers that personal data has been provided by, or a bet placed by, a person who does not meet the applicable minimum age requirement, we will:
If you are a parent or guardian who believes that a minor has registered on the Platform using your payment information or their own details, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
The 9yyyy platform may contain references to third-party services, including payment providers, technology partners and informational resources. This Privacy Policy applies solely to data collected and processed by 9yyyy through the Platform. We are not responsible for the privacy practices of third-party websites or services that may be accessible from or referenced on the Platform.
In particular, payment provider names referenced on the Platform (including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) operate under their own privacy policies and terms of service. Any data you provide directly to these providers when initiating a payment is subject to their own data handling practices, which are independent of 9yyyy. We encourage you to review the privacy policies of any third-party services you use in connection with your 9yyyy account.
9yyyy reserves the right to update, amend or replace this Privacy Policy at any time. When material changes are made, we will notify registered users through one or more of the following channels: a notification displayed within the Platform interface upon login, an email to your registered address, or an updated "Last Updated" date at the top of this Policy page.
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If the revised Policy is unacceptable to you, you should stop using the Platform and contact our support team to request account closure and, where applicable, a data deletion request.
We recommend reviewing this Policy periodically, particularly if you regularly use the Platform or have shared sensitive personal information such as KYC documentation. The current version of this Policy is always available at https://9yyyy.cam/privacy-policy.
For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact the 9yyyy team through the following channels. Please clearly state in your message that you are contacting us regarding a privacy or data protection matter, and include your registered username (but never your password) to help us locate your records efficiently.
[email protected] — use subject line "Privacy / Data Request" for faster routing. We acknowledge data subject requests within 5 business days.
Available 24/7 within the Platform. While Live Chat is best suited to account and payment queries, our agents can log and escalate privacy requests to the appropriate team. English and Urdu support available.
https://9yyyy.cam — all official 9yyyy communications originate from the 9yyyy.cam domain only. Be cautious of unsolicited contacts claiming to represent 9yyyy from any other domain.
We are committed to handling all privacy enquiries promptly and professionally. If you are not satisfied with our response to a data protection concern, you may have the right to lodge a complaint with the supervisory authority applicable under the data protection framework of 9yyyy's operating jurisdiction. Details of the relevant authority will be provided upon request.
Here is a quick summary of the key data protection practices that underpin the 9yyyy Privacy Policy and how they benefit you as a player.
All data transmitted between your device and 9yyyy is protected by TLS/SSL encryption. Sensitive account data including KYC documents and payment references are stored in encrypted form. Your information is not exposed in plain text at any point in our system.
9yyyy does not sell or rent personal data to third-party advertisers or marketing networks. Your data is used to operate your account and keep the Platform secure — not to generate advertising revenue for unrelated companies.
Access, correct, delete or export your data at any time. Withdraw marketing consent with one click. 9yyyy is committed to honouring all valid data subject requests in accordance with this Policy. Submit requests to [email protected].
Data is not held indefinitely. Retention periods are set to match legal, regulatory and operational requirements. When retention periods expire, data is securely deleted or anonymised so it can no longer identify you.
Where third-party data processors handle your data on our behalf — payment processors, KYC providers, cloud infrastructure — they do so under contractual data protection obligations. We vet all processors before engagement.
When this Privacy Policy changes in a material way, you will be notified through the Platform or by email before the changes take effect. You are never surprised by changes to how your data is handled without prior notice.